FAQ

To place an order, simply browse our collection, select the items you like, choose your preferred size and quantity, and proceed to checkout.

We accept various payment methods, including credit/debit cards, net banking, and mobile wallets. All transactions are securely processed through trusted payment gateways.

Returns and exchanges are accepted within 2 days of delivery for misprints, defects in the product, or if you receive the wrong item. Items must be unused, unwashed, and in their original packaging. Customers are responsible for handling return shipping charges unless the return is due to a misprint, defect, or error on our part. Please refer to our Returns & Exchanges page for more details. We reserve the right to reject any returns that do not meet our policy requirements. If the product shows signs of being used, washed, or is not in its original packaging upon receipt of the return, it will be rejected, and no refund or replacement will be provided. We have this strict policy because we prioritize the quality and hygiene of our products. Ensuring that returned items meet these standards allows us to maintain our commitment to providing fresh and new products to all our customers.

Orders are typically processed and shipped within 1-7 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout. You will receive a shipping confirmation email with tracking information once your order is dispatched.

If you receive a defective or incorrect item, To initiate a return or exchange request, please fill out our Cancellation/Return/Exchange Form within 2 days of receiving your order. Provide clear photos of the product and a brief description of the issue, and our team will assist you with the return or exchange process.

Currently, we only offer shipping within India. We do not offer international shipping at this time.

Yes, you can track your order using the tracking information provided in the shipping confirmation email. Tracking updates are usually available within 1-2 business days after your order is dispatched.

To cancel your order or request a return/exchange of a delivered product, please fill out the Cancellation/Return/Exchange Form. Please note that cancellation requests must be made within 2 hours of placing the order, while return/exchange requests must be submitted within 2 days of order delivery.

Once an order has been placed, you have a window of 2 hours to request a cancellation. After this period, orders are processed and cannot be canceled. For more details visit our cancellation policy page.

Our customer support team is available Monday to Saturday, from 10 AM to 6 PM IST. You can reach us via our live chat support feature on our website during these hours. If you need assistance outside of these hours or prefer email communication, you can also contact us via email at support@5dartstore.com. We strive to respond to all inquiries within 24 hours."

At the moment, we do not offer gift wrapping services. However, our packaging is designed to protect your items during transit.

We occasionally offer discounts and promotions to our customers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and offers.

If a product you ordered becomes unavailable after you've placed your order, we will notify you promptly via email or phone. You will then have the option to choose an alternative product of similar value within the same category, such as a different color or design, or request a refund. If you opt for a refund, it will be processed according to our refund policy.