Cancellation Policy

Order Cancellation Policy:

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• Cancellation Timeframe:

  • "Customers can cancel their orders within 2 hours of placing the order. After this period, the order will be processed and sent to our vendor, and cancellations will not be accepted."

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• Cancellation Process:

  • "To cancel an order, please fill out our Cancellation/Return/Exchange Form within the 2-hour timeframe. Provide your order number and reason for cancellation."

 

• Refunds for Cancellations:

  • "If your cancellation request is made within the 2-hour period and approved, a full refund will be processed to your original method of payment within 6 to 8 business days."

 

• Late Cancellations:

  • "If a cancellation request is made after the 2-hour period, the order will have been processed and sent to our vendor, and you will need to follow our Return & Exchange Policy once you receive the item."

 

• Exceptions:

  • "In some cases, such as custom or personalized orders, cancellations may not be possible once the order is in production. Please contact our customer service team for more information."

Additional Considerations:

Frequently Asked Questions (FAQs) about Cancellations:

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• Can I cancel my order after the 2-hour window?

  • "No, cancellations are only allowed within the first 2 hours of placing the order. After this period, the order is processed and cannot be canceled."

 

• What if I realize there’s an error in my order after the 2-hour window?

  • "If you notice an error in your order after the 2-hour window, please contact our customer service team as soon as possible. While we cannot guarantee changes, we will do our best to assist you."

 

• How will I know if my cancellation request is approved?

  • "You will receive an email confirmation or via live chat message once your cancellation request is reviewed and approved."

 

• What if my order includes multiple items and I only want to cancel part of it?

  • "If you wish to cancel part of an order, please specify the items you want to cancel in your cancellation request. Partial cancellations are subject to the same 2-hour timeframe."

Contact Information:

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• "For any questions or assistance regarding order cancellations, please contact our customer service team at support@5dartstore.com or via live chat support. Our team is available Monday to Saturday, from 10 AM to 6 PM."